Frequently Asked Questions

Trade Accounts & Pricing

Do you offer trade pricing for interior designers?

Yes! We offer a 20% discount for all trade professionals including interior designers, architects, and design firms. To access trade pricing, simply fill out our trade application form. Once approved, you'll automatically receive the discount on all purchases through our website. Alternatively, you can place orders directly via email at info@jennysanmartin.com.

Do you offer wholesale pricing for retail stores?

Yes, we offer wholesale pricing at 50% of retail for pillows and lampshades only. Wholesale requires a minimum order of $1000 (after discount is applied) and must be placed via email at info@jennysanmartin.com. This program is not available directly through our website.

What is the minimum order for trade customers?

For trade customers, the minimum order is:

Fabric: 1 yard
Wallpaper: One 6-foot length
Pillows and lampshades: No minimum order value

How do I apply for a trade account?

Visit our trade account application page and provide your business credentials. Once approved, you'll receive login details that automatically apply your 20% discount to all orders. The process typically takes 1-2 business days.

Product Information & Specifications

What's the difference between your organic linen and linen-cotton blend fabrics?

Our Finite organic linen collection (including Ravine and Kindling) features GOTS-certified organic linen for maximum sustainability and durability. Our linen-cotton blend offers similar texture with added softness and wrinkle resistance, perfect for high-use residential applications. Both options are available for custom printing.

Can you match specific colors for my design project?

Yes! We can work with Pantone color references or fabric samples and swatches you provide. We convert Pantone colors to RGB for the most accurate results with our printing partners. For projects requiring exact color matching, we recommend ordering a one-yard test print with a few color variations before printing final yardage (sampling charges approximately $60).

Do you offer custom sizing for pillows and lampshades?

Yes, we offer custom sizing for both pillows and lampshades. Please note that custom sizing may increase lead times to 4-6 weeks. Contact us with your specific dimensions for a timeline estimate.

Can wallpaper patterns be customized or scaled?

Absolutely! Wallpaper patterns can be customized and scaled to fit any size wall. Whether you need pattern adjustments for room proportions or custom scaling for specific design requirements, we can accommodate your needs. Contact us for a detailed estimate based on your project specifications.

Are your organic fabrics certified?

Yes, our organic linen collection is GOTS certified (Global Organic Textile Standard), ensuring the highest standards for organic fiber production and social responsibility.

Samples & Planning

Can I order fabric samples for client presentations?

Yes! Once approved as a trade professional and logged into your account, fabric samples can be added to your cart free of charge (shipping costs apply). This allows you to build comprehensive sample boards for client presentations with no limit on the number of samples.

Are wallpaper samples available?

Wallpaper samples are available for a small cost: $10 for fleece backing and $8 for pre-pasted options. These larger samples allow you to properly assess the pattern scale and material quality for your projects.

Do you provide design visualization services?

While we don't provide CAD drawings, we can create custom mockups to help visualize your project:

Fabric mockups showing how different textiles will look on furniture
Lampshade mockups to test different sizes or patterns
Wallpaper visualization showing how patterns will look in your specific design scheme

Lead Times & Production

What are your current lead times for custom orders?

Lead times vary by product type:

In-stock fabrics (Finite organic linen collection, Ravine, Kindling): 1-3 days shipping
Print-on-demand fabrics (velvet or linen-cotton options): 2-3 weeks (1-yard minimum)
Standard lampshades and pillows: 1-2 weeks
Custom-sized pillows and lampshades: 4-6 weeks
Wallpaper: 3-4 weeks

Do you accommodate rush orders for design projects?

For fragile items or time-sensitive deliveries, we can arrange white-glove delivery for certain items or large orders. Contact us at info@jennysanmartin.com to discuss rush options and specialized delivery requirements.

Shipping & Logistics

Do you ship to the United States?

Yes, we ship across Canada and the United States. For US orders under $800 USD, no tariffs apply. Duties may apply to certain products (such as our organic linen collection) for orders over $800 USD. Contact us for specific duty information for your order.

How are lampshades packaged for shipping?

Lampshades are packaged in strong, oversized cardboard boxes with the lampshade buffered with packing material on all sides. We've developed a specialized packing method that keeps the lampshade away from the box walls to avoid dents and damage. Due to their size, shipping costs can be surprisingly high - contact us for an exact shipping estimate before ordering.

Do you offer white-glove delivery?

Yes! For fragile items or time-sensitive deliveries, we can arrange white-glove delivery for certain items or large orders. This premium service ensures careful handling and scheduled delivery. Contact us for more information and pricing.

Working with Designers

Do you work directly with interior designers?

Yes, we work directly with designers in areas where we don't have showroom representation (everywhere except the southern United States). We value direct relationships with design professionals and can provide personalized service for your projects.

Can designers visit your Montreal studio?

Absolutely! Designers are welcome to visit our Montreal studio by appointment to:

See samples in person
Get hands-on help with lampshade sizing
Discuss custom options
Better understand our design process

Do you work on hospitality and commercial projects?

Yes, we're open to hospitality projects including hotels, restaurants, and commercial spaces. While we typically work on residential projects, we welcome the opportunity to discuss larger-quantity orders and specific requirements for commercial applications.

Custom Design Services

Can you create exclusive patterns for specific projects?

Yes! We love collaborating on custom patterns for unique projects. Custom design work is charged on an hourly basis, with sampling costs extra. Whether you need pattern adaptations or entirely new designs, contact us to discuss your vision, timeline, and budget requirements.

Do you provide technical specifications for commercial projects?

We provide detailed specifications including fabric weight, care instructions, and dimensional information. For commercial applications, we can provide additional details about durability and maintenance requirements as needed.

Do you offer installation services?

We do not offer installation services, but we're happy to work with your preferred installers and provide any technical guidance needed for proper installation of our wallpapers and textiles.

Care & Maintenance

What care instructions do you provide for custom textiles?

All products come with detailed care instructions. Our organic linen products are generally dry clean only or gentle hand wash. Linen-cotton blends offer more flexibility with machine washing options. Specific care cards are included with each order.

Are your fabrics suitable for high-traffic commercial areas?

Our linen-cotton blends are excellent for moderate to high-traffic residential applications. For commercial use or heavy-wear areas, we can recommend the most durable options from our collection and discuss additional treatment options.

Ready to start your next project? Apply for a trade account or contact us at info@jennysanmartin.com to discuss your design needs.

Jenny San Martin Design - Handcrafted textiles and wallcoverings for discerning interior designers since 2018. Montreal studio with North America-wide shipping.